Contact us
This inbox is run by the small editorial team behind eiffeltower-tickets.paris. We answer questions about the guides, suggest next steps if something on the site is unclear, and forward partnership enquiries to the right person.
We are not able to change official tower bookings, refund tickets you bought elsewhere, or override SETE security decisions. For anything tied to a barcode from toureiffel.paris, you need their customer service.
info@eiffeltower-tickets.paris
We normally reply within 24–48 hours on working days (Paris time). Complex research requests can take a little longer.
Before you write
These pages already cover most “how much / how long / which ticket?” questions:
- Full price tables and bundles
- Opening hours & last lifts
- What “skip the line” really means
- Summit access & weather holds
Official tower contact
Lost ticket, wrong date, refund request on an official purchase: use the contact form and FAQs on toureiffel.paris—they alone can open the booking system.
Press & partnerships
Media fact-checks or collaboration ideas: same email, subject line starting with Press or Partnership so we can triage quickly.